> For the complete documentation index, see [llms.txt](https://docs.valorx.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.valorx.com/valorx-wave/help-and-faq/get-support.md).

# Get Support

Need help with Valorx Wave? Our support team is here for you. Choose the option below that fits your situation. 

***

## Email Our Support Team

Best for: General question, product guidance, or issue that don't require extensive troubleshooting.

Send us an email describing your issue, and a member of our team will get back to you.

<a href="mailto:support@valorx.com" class="button primary" data-icon="envelope-dot">Email Support</a>

***

## Submit a Support Request Online

Best for: Reporting bugs, feature requests, or when you'd like a case number to track progress.

Fill out our support form with your details and a description of what you need help with.

<a href="https://www.valorx.com/wave-support" class="button primary" data-icon="file-lines">Submit a Support Request</a>

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## Let Us Troubleshoot Directly in Salesforce

**Best for:** Troubleshooting issues that require our team to investigate directly in your Salesforce org.

You can grant our support team temporary login access to your Salesforce org. Once you've explicitly granted access, we can investigate and resolve issues directly, reducing the need for back-and-forth screenshots.

{% hint style="warning" %}
**Note:** You're always in control. Access automatically expires after the duration you choose, and you can revoke it at any time by returning to this page and selecting **No Access**.
{% endhint %}

{% stepper %}
{% step %}

#### Open Settings

Click your profile picture in the top right corner of Salesforce, then select **Settings**.
{% endstep %}

{% step %}

#### Find the access page

In the **Quick Find** box, type **Grant**, then select **Grant Account Login Access**.
{% endstep %}

{% step %}

#### Set the duration

Find **Valorx Inc Support** in the list. Use the dropdown to choose how long we can have access: 1 day, 3 days, 1 week, or 1 month.
{% endstep %}

{% step %}

#### Save

Click **Save**.
{% endstep %}

{% step %}

#### Let us know

Email [**support@valorx.com**](mailto:support@valorx.com) and include the following information:

* Your Salesforce Organization ID
* A brief description of the issue
* The name of the affected user (if applicable)

<a href="mailto:support@valorx.com" class="button primary medium" data-icon="envelope-dot">Email Our Support</a>

{% hint style="info" %}
**Tip:** you can find your Organization ID under **Setup > Company Information**.
{% endhint %}

<figure><img src="/files/wduzXcggbFeb6lIHhFyU" alt=""><figcaption><p>Grant Account Login Access</p></figcaption></figure>
{% endstep %}
{% endstepper %}